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Network Specialist


Based at:

Reports to: Not Specified

Type of Employment:



Job Details:


Job Responsibilities and Accountabilities:

  • Provides onsite help-desk and first-line technical support for all technologies, including network/Internet connectivity, application and infrastructure issues, and telephone support
  • Monitors performance and availability of hardware, systems, applications and links to ensure system and application service level availability objectives are met or exceeded
  • Sets up user mailboxes
  • Reports incident conditions immediately to senior/lead staff to expedite restoration of service or to eliminate the potential for a service disruption situation
  • Provides cost effective first level IT support by applying known solutions to problems or performing basic research
  • Generates detailed Incident or Service Tickets
  • Notifies customers and provides regular updates on major system issues
  • Oversees basic operational processes and verification including desktop hardware and operating systems (e.g. MS Windows) and standard suite of software (e.g. MS Office) patches
  • Contributes to overall business results by making recommendations that significantly improve operational efficiency and effectiveness
  • Monitors IT facilities including projectors, screens, and printers to ensure IT equipment operates in a consistently good condition


Knowledge, Skills and Abilities:

  • Excellent interpersonal & relationship building skills
  • Excellent coordination skills
  • Superior team work capabilities
  • Superior oral and written communication skills
  • Ability to maintain professionalism and cordiality when working with others
  • Strong ability to take initiative and complete tasks as assigned
  • Strong familiarity with Microsoft Office


Physical Abilities:


Job Requirements:

  • Diploma or Degree in a relevant field
  • Strong knowledge of computer hardware, software, applications, and network systems
  • Skillful in troubleshooting technology-related problems in a busy working environment
  • Strong familiarity with OS, Mac , Win7, Win10, Win 2003, 2012R2, applications, Office 2007 & 2010, Office365, Peripherals and network
  • Experience working with Active Directory, DNS, DHCP, Roaming profile, VLAN, VPN, and Virtualization (vSphere, ESXi6.0/6.5);
  • Experience maintaining a ticketing and inventory system



Not Specified