contact header new 4

Accessibility Plan

Our Commitment:

Mucci Farms Ltd. and its affiliates (hereinafter referred to as "Mucci'') are committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting nondiscrimination. Mucci understands that obligations under the Accessibility for Ontarians with Disabilities Act 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law. Mucci is committed to complying with the Ontario Human Rights Code, AODA and ISAR Regulations.

Regulation 191/11: Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act, 2005 requires organizations to create multi-year accessibility plans, update them at least once every five years and post them on their websites if they have one. An accessibility plan outlines what steps an organization will take to prevent and remove barriers to accessibility and when it will do so.

Mucci Accessibility Plan is guided by the principles of dignity, independence, integration, and equal opportunity for people with disabilities. This policy applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

Multi-Year Accessibility Plan:

Disruptions in Service

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Mucci. In the event of any temporary disruptions to facilities or services that individuals with disabilities rely on to access or use Mucci facilities, reasonable efforts will be made to provide advance notice. In some circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

When notification is required, the following information will be included unless it is not readily available or known:

When disruptions occur, Mucci will provide notice by:

Information & Communication

We are committed to meeting the communication needs of persons with disabilities. Upon request, Mucci will provide or arrange for publicly available information to be made available in accessible formats for persons with disabilities. The accessible format will be provided in a timely manner and we will consult with the person making the request to determine the suitability of the format.

The Mucci website and web content conform with World Wide Consortium Content Accessibility Guidelines (WCAG) 2.0 Level AA requirements in accordance with Ontario’s accessibility laws.

Recruitment & Employment

During the recruitment process, applicants are informed that accommodations are available upon request. We accommodate persons with disabilities during the recruitment, assessment and applicant selection process, as needed. Employees with disabilities will receive the support of an individual accommodation and return-to-work plan, when requested.

Mucci is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact the Human Resources department if an accommodation is required.

Use of Assistive Devices

Employee are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Individuals with disabilities may use their own assistive devices as required. In cases where the assistive device presents a health or safety concern or where accessibility might be an issue, other measures will be used to ensure the access of our goods, services, or facilities.


We will ensure training is provided to all employees, volunteers and other third parties who act on our behalf. Training will incorporate the requirements of accessibility standards and the Human Rights Code as it pertains to persons with disabilities. This training will be provided to new hires during orientation and on an ongoing basis as policies change.

We keep a record of the training provided, which includes the dates on which the training was provided and the number of individuals to whom it was provided.

Feedback Process:

Individuals, customers or employees, who wish to provide feedback on the way Mucci provides goods and services to people with disabilities, can do so in writing or by telephone as indicated below. Individuals providing feedback, including complaints, can expect to hear back within 10 business days.

Attention: Director of Human Resources

Mucci Farms Ltd.

1876 Seacliff Drive

Kingsville, ON N9Y 2N1

(519)-326-8881 extension 2301